Customer Service

CUSTOMER SERVICE

READ THIS F.A.Q.FIRST BEFORE
CONTACTING CUSTOMER SUPPORT

When I login to the download page, it takes me to a different purchase.

My video player won’t play the videos.

I can’t unzip the zip files.

I thought I was purchasing a hard copy of the book or video.

The login page gives me some SQL error.

How do I become an affiliate so I can earn 60% of any referred sales of your products?

Can I use my own affiliate link to get a discount?

How do I get a refund for a purchase?

I downloaded a book and/or video but pages are missing or there are errors showing up, what can I do?


Q – When I login to the download page, it takes me to a different purchase.

A – The password from your last purchase is in your browser’s cache. You must remove the ********’s in the password field and manually enter your new password in all capital letters.


Q – My video player won’t play the videos.

A – Get VLC Media Player. It will play virtually every video format. Get a copy here: VLC MEDIA PLAYER It is available for Windows, MAC and Linux. Scroll down on that page to see all the versions.


Q – I can’t unzip the zip files.

A – You need an unzipper. 7-Zip is a free open source unzipper for both 32 and 64 Bit Windows system: 7-Zip. Izip is a free unzipper for the Mac: Izip


Q – I thought I was purchasing a hard copy of the book or video.

A – All of our websites clearly state that we are offering digital downloadable books and videos. We will send an announcement if/when we have the products available in hard copy versions.


Q – The login page gives me some SQL error.

A – That means you used an apostrophe ‘ in your name during the purchase. It is a bug that we cannot fix and we are unable to put a note about this in the shopping cart. Please email the customer service email below to have the apostrophe removed in your login account.


Q – How do I become an affiliate so I can earn 60% of any referred sales of your products?

A – Follow the easy steps on this page: A & P Electronic Media Affiliate Program


Q – Can I use my own affiliate link to get a discount?

A – This is not the purpose of the affiliate program. Clickbank will not pay you any of the commissions until you have at least 6 unique sales from 6 different credit/debit cards. That is to discourage anyone from using only to get a personal discount. However, when the minimum requirements to get paid are met, yes, you can purchase products from your own link.


Q – How do I get a refund for a purchase?

A – You can process this through the support link in the original Clickbank receipt. If you cannot figure out how to do it, forward the ENTIRE ORIGINAL CLICKBANK RECEIPT to the customer support email address listed below and we will process it for you.


Q – I downloaded a book and/or video but pages are missing or there are errors showing up, what can I do?

A – Just login to the download page again for your purchase and download it again. 99% of the time it is a corrupted file from a bad connection glitch with your ISP.


IF YOUR QUESTION WAS NOT ANSWERED ABOVE, THEN PLEASE SEND AN EMAIL TO THE CUSTOMER SERVICE EMAIL BELOW.

Leading Publishers of Advanced Energy Science, Founded in 2008 by Aaron Murakami & Peter Lindemann